Last Updated: June 2025
This Cancellation & Refund Policy forms part of our Terms & Conditions and explains how cancellations and refunds are handled for any project booked with CreativeSucks.
You may request cancellation of a project at any stage by notifying us in writing via email or phone. The treatment of fees already paid depends on the project stage at the time of cancellation — see the Refund sections below for exact amounts.
In the rare event that we are unable to deliver a project due to capacity, technical, or unforeseen circumstances on our end, you will receive a full refund of any payment made for work not yet delivered, processed within 7 business days.
For monthly retainer arrangements, either party may cancel the engagement with 15 days' written notice before the next billing cycle. For long-term contracts of 3+ months, 30 days' written notice applies unless otherwise agreed. Fees already paid for the current billing period are non-refundable, but all agreed deliverables for that period will still be completed and delivered.
Refunds are evaluated based on the stage of work completed at the time a cancellation or refund request is received, not the date payment was originally made. To be eligible for any refund:
For projects billed in full upfront rather than in two instalments, the same percentage breakdown above applies to the total amount paid.
Refund requests must be submitted within 15 days of the event giving rise to the request (e.g. project cancellation, service not delivered as agreed). Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed approval.
Approved refunds are returned using the same method originally used for payment wherever possible:
We do not charge any processing or administrative fee on approved refunds. Any payment gateway or currency conversion fees deducted at the time of the original transaction are non-recoverable, as these are charged by the third-party payment provider and not by CreativeSucks.
Refunds will not be issued in the following situations:
If a payment is disputed, charged back, or reversed through your bank or payment provider without first contacting us, CreativeSucks reserves the right to pause or withhold any further deliverables until the matter is resolved. We encourage Clients to reach out to us directly before initiating a chargeback, as most concerns can be resolved faster through direct communication.
To request a cancellation or refund, email us at contact@creativesucks.com or call +91 93546 83851 with your project name/reference and the reason for the request. We aim to acknowledge all requests within 48 hours and resolve eligible refunds within the processing timelines listed in Section 8.
💛 We genuinely want every project to work out. If something isn't going to plan, talk to us first — most concerns can be resolved without needing a cancellation or refund at all.